Shipping Policy

Here's exactly how shipping works when you order hardware from Champion Systems Solutions Inc. We've tried to keep it simple, because no one likes surprises when a delivery is on the way.

Who we ship to
We ship to businesses and organizations across the United States — offices, schools and educational institutions, healthcare practices, nonprofits, and government buyers. All deliveries go to a commercial business address. We're a business-to-business company, so we don't ship to residential or consumer addresses.

Where your order ships from
Quotes, orders, and billing are handled by our team at our administrative office in Campbell, California. The hardware itself ships directly from our authorized distribution warehouses, so it goes straight to you rather than passing through an extra stop. Everything we send is genuine, brand-new, and factory-sealed.

Processing time
Once an order is confirmed — meaning payment has cleared or an approved purchase order is in place — it typically takes 1 to 2 business days to process before it leaves the warehouse. During that time we verify stock, confirm your delivery details, and get the shipment ready. If any item is on backorder or delayed, we'll tell you up front before you commit to the order.

How orders are delivered

Standard parcels — smaller items like toner, accessories, and single pieces of equipment ship through national parcel carriers such as UPS and FedEx.
Freight (LTL) deliveries — large, heavy, or palletized items (for example, standalone multifunction copiers or bulk orders) ship on licensed freight carriers. These shipments arrive on a pallet.

As soon as the carrier picks up your order, we email you the tracking information so you can follow it all the way to your door.

What to arrange for freight deliveries
If your order is coming by freight, please make sure someone can receive it at a commercial address with reasonable truck access — a loading dock is ideal. If your location doesn't have a dock or forklift, let us know on the order and we'll request a liftgate delivery so the driver can lower the pallet to the ground.

When it arrives — please inspect it
Take a few minutes to check every box while the driver is still there. If anything looks crushed, torn, dented, or otherwise damaged, note it on the carrier's delivery paperwork before you sign, and take photos if you can.

If you spot shipping damage or receive something that doesn't work right out of the box, let us know within 48 hours of delivery at info@championsystemssolutions.com or +1 (888) 248-4898. We'll work with the carrier to file a claim and arrange a replacement as quickly as possible. Damage or defects reported after 48 hours are handled through the manufacturer's warranty, and we're happy to help you with that process too.

Delivery times
After processing, transit time depends on where you're located and which carrier is used. We'll give you an estimate with your quote, but please understand that carrier transit schedules are outside our control — weather, freight volume, and routing can occasionally cause delays. We'll always share tracking so you can see where things stand, and if a shipment looks delayed we'll help chase it down.

Shipping costs
Shipping is quoted as part of your written quote, so you'll see the cost before anything is confirmed. Parcel and freight charges vary by order size, weight, and destination. Quotes for large or palletized orders always include freight arrangements.

A few things to know

All orders require a reachable business contact at the delivery location in case the carrier needs to schedule delivery.
Shipments can't be rerouted or cancelled once they've left the warehouse.
We ship within the United States; international shipping isn't currently available.

Questions about a delivery?
Reach out Monday through Friday, 9:00 AM – 6:00 PM PST
Champion Systems Solutions Inc.
184 Victor Ave, Campbell, CA 95008 (Administrative Office)
+1 (888) 248-4898
info@championsystemssolutions.com